![]() Finally, a methodology is presented for analyzing each of the success measures for the basic service prototypes-such as hotlines, workshops, and energy audits-in terms of client characteristics, environmental variables, and 10 basic organizational factors that differentiate and describe the institutional framework of each service delivery program in order to determine which programs worked best and why. ![]() The relationship between sources of energy information and its impact is analyzed for both client and non-client (comparison) groups. The correlation among these four variables is explored. For the central measure of client impact, four indices are used: Energy Action (EA), Attitude (A), Knowledge (K), more ยป and Satisfaction with program (S). ![]() A method for computing or estimating each is given. Six effectiveness and cost-effectiveness success measures are defined which derive from five basic data sources. The elements of this evaluation measurement plan for the Department of Energy, Energy Extension Service (EES), have been selected to determine the relationships among: (1) activity reporting, (2) service delivery impact on clients, (3) energy savings resulting from client behavior, and (4) the correlation between certain important inputs to service delivery programs and the measured results noted above.
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